Warranty
Warranty
We stand behind what we make. If something isn't right with your Vleys product, here's the shortest way to a solution.
Your Rights
All products in our shop are subject to the statutory warranty of two years from receipt of the goods. If an item shows a defect, you are entitled to subsequent performance. These rights are always yours and are not restricted by the following points.
How it works
- You contact us by email at service@vleys.com.
- We will review the case and usually get back to you within 24 hours.
- Together, we will determine the best solution for you.
What we need
- Your order number
- A brief description of what's wrong
- One to two photos of the item
Replacement or Refund
In most cases, you don't need to return the product. We will either send you a free replacement or refund the purchase price, depending on what makes more sense for you. Should a return be necessary in exceptional cases, we will, of course, cover the costs.
Return without defect
If an item simply doesn't fit or you don't like it, this is not a case for warranty. For that, we have our return policy. You can find all information about it under Shipping Information.
Your statutory warranty rights under §§ 434 et seq. BGB remain unaffected by these notes.