Privacy Policy
Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide the data will have no consequences. This applies only insofar as no other information is given in the following processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.
The processing is carried out on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in ensuring the trouble-free operation of our website and improving our offer.
Contact
Controller
Contact us if you wish. The controller for data processing is: Vleys GmbH, Schildsheider Str 35, 40699 Erkrath Germany , 015756027439, Business@vleys.com
Proactive customer contact by e-mail
If you proactively contact us by e-mail, we only collect your personal data (name, e-mail address, message text) to the extent provided by you. The data processing serves to process and respond to your contact request.
If the contact serves to carry out pre-contractual measures (e.g. advice on purchase interest, offer creation) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) lit. b GDPR.
If the contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in processing and responding to your request. In this case, you have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you based on Art. 6 (1) lit. f GDPR.
We only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.
Customer account Orders
Customer account
When opening a customer account, we collect your personal data to the extent specified there. The data processing serves to improve your shopping experience and simplify order processing. The processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of the consent until withdrawal. Your customer account will then be deleted.
Reviews Advertising
Use of Judge.me
We use the review system "Judge.me" from Judge.me Ltd (c/o Buckworths 2nd Floor, 1-3 Worship Street, London, England, EC2A 2AB; "Judge.me") on our website.
Judge.me enables us to collect customer reviews and display them on our website to give you an insight into the quality of our services.
After an order, you may receive an invitation to submit a review from us or Judge.me and then submit a review. The following data, among others, may be processed by us or Judge.me: e-mail address, name, telephone number, address, information about your device (IP address, information about your web browser and the operating system used), information about the purchased product or the service used (order number, product details), the content of your review and the star rating you have given, your product photos or videos (if you have attached them to your product review). This data may also be used to verify your review.
Judge.me uses technologies such as cookies.
Your data may be transferred outside the EU to the United Kingdom. An adequacy decision of the EU Commission exists for the United Kingdom.
Your data may be transferred to the USA. An adequacy decision of the EU Commission exists for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Judge.me is not certified under the TADPF. This data transfer is based on special contracts approved for use in the United Kingdom, which offer the same protection that personal data has in the United Kingdom.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR, provided you have expressly consented to the transfer of your data and the receipt of the review request. You can withdraw your consent at any time without affecting the legality of the processing carried out on the basis of the consent until withdrawal.
Further information on data protection when using Judge.me can be found at: https://judge.me/privacy.
Use of the e-mail address for sending newsletters
We use your e-mail address to send information and offers via newsletter, provided you have expressly consented to this. The data processing serves exclusively for the purpose of advertising. For this purpose, we process your e-mail address and, if applicable, other data that you voluntarily provided when registering for our newsletter.
The processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the legality of the processing carried out on the basis of the consent until withdrawal.
You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your e-mail address will then be removed from the distribution list. Despite removal from the distribution list, we may continue to store your e-mail address in a so-called blacklist to prevent you from receiving newsletter e-mails from us in the future. This storage is based on Art. 6 (1) lit. f GDPR due to our and your legitimate interest in preventing the renewed use of your e-mail address for sending our newsletter. You have the right, for reasons arising from your particular situation, to object at any time to this processing of personal data concerning you.
Shipping service provider
Disclosure of e-mail address to shipping companies for information about shipping status
We pass on your e-mail address to the transport company as part of contract processing, provided you have expressly consented to this during the ordering process. The disclosure serves the purpose of informing you by e-mail about the shipping status. The processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by notifying us or the transport company, without affecting the legality of the processing carried out on the basis of the consent until withdrawal.
Payment service provider
Use of PayPal Check-Out
We use the payment service PayPal Check-Out from PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The data processing serves the purpose of being able to offer you payment via the payment service. By selecting and using payment via PayPal, credit card via PayPal, direct debit via PayPal or "Pay Later" via PayPal, the data required for payment processing is transmitted to PayPal in order to fulfill the contract with you using the selected payment method. This processing is carried out on the basis of Art. 6 (1) lit. b GDPR.
Cookies may be stored here, which enable the recognition of your browser. The data processing taking place as a result is based on Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in a customer-oriented offer of various payment methods. You have the right, for reasons arising from your particular situation, to object at any time to this processing of personal data concerning you.
Credit card via PayPal, direct debit via PayPal & "Pay later" via PayPal
For individual payment methods such as credit card via PayPal, direct debit via PayPal or "Pay later" via PayPal, PayPal reserves the right to obtain a credit report based on mathematical-statistical procedures using credit agencies. For this purpose, PayPal transmits the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution or termination of the contractual relationship. The credit report may contain probability values (score values) that are calculated on the basis of scientifically recognized mathematical-statistical procedures and whose calculation includes, among other things, address data. Your legitimate concerns are taken into account in accordance with legal provisions. The data processing serves the purpose of credit checking for the initiation of a contract. The processing is carried out on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in protection against payment default when PayPal makes advance payments.
You have the right, for reasons arising from your particular situation, to object at any time to this processing of personal data concerning you based on Art. 6 (1) lit. f GDPR by notifying PayPal. The provision of the data is necessary for the conclusion of the contract with the payment method you desire. Failure to provide the data means that the contract cannot be concluded with the payment method you have chosen.
Third-party providers
When paying via a third-party payment method, the data required for payment processing is transmitted to PayPal. This processing is carried out on the basis of Art. 6 (1) lit. b GDPR. To carry out this payment method, the data may then be forwarded by PayPal to the respective provider. This processing is carried out on the basis of Art. 6 (1) lit. b GDPR. Local third-party providers can be, for example:
- Apple Pay (Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland)
- Google Pay (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland)
Invoice purchase via PayPal
When paying by invoice, the data required for payment processing is first transmitted to PayPal. To carry out this payment method, the data is then transmitted by PayPal to Ratepay GmbH (Franklinstraße 28-29, 10587 Berlin; "Ratepay") in order to fulfill the contract with you using the chosen payment method. This processing is based on Art. 6 Para. 1 lit. b GDPR. Ratepay may carry out a credit assessment based on mathematical-statistical procedures (probability or score values) using credit agencies, according to the process described above. Data processing serves the purpose of credit assessment for the initiation of a contract. The processing is based on Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in protection against payment default when Ratepay provides services in advance. Further information on data protection and which credit agencies Ratepay uses can be found at https://www.ratepay.com/legal-payment-dataprivacy/ and https://www.ratepay.com/legal-payment-creditagencies/.
Further information on data processing when using PayPal can be found in the associated privacy policy at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
Use of Shopify Payments
We use the payment service "Shopify Payments" from Shopify International Limited (2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website. In this case, payment processing is carried out by the payment service provider Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland; "Stripe"). Data processing serves the purpose of being able to offer you payment via the Shopify Payments payment service. By selecting and using a corresponding "Shopify Payments" payment method, the data required for payment processing is transmitted to Stripe in order to fulfill the contract with you using the chosen payment method. This processing is based on Art. 6 Para. 1 lit. b GDPR.
Stripe reserves the right, if necessary, to obtain a credit assessment based on mathematical-statistical procedures using credit agencies. For this purpose, Stripe transmits the personal data required for a credit check to a credit agency and uses the information obtained about the statistical probability of payment default for a balanced decision on the establishment, execution, or termination of the contractual relationship. The credit assessment may include probability values (score values), which are calculated based on scientifically recognized mathematical-statistical procedures and whose calculation includes, among other things, address data. Your legitimate interests will be taken into account in accordance with legal provisions. Data processing serves the purpose of credit assessment for the initiation of a contract. The processing is based on Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in protection against payment default when Stripe provides services in advance.
You have the right to object at any time, for reasons arising from your particular situation, to this processing of your personal data based on Art. 6 Para. 1 lit. f GDPR by notifying Stripe. The provision of the data is necessary for the conclusion of the contract with the payment method you desire. Failure to provide it will result in the contract not being able to be concluded with the payment method you have chosen.
Further information on data processing when using the Shopify Payments payment service can be found in Shopify's privacy policy at: https://www.shopify.com/de/legal/datenschutz.
Further information on data processing when payment is processed via the payment service provider Stripe can be found in Stripe's privacy policy at: https://stripe.com/de/privacy.
Cookies
Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. If a user calls up a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables unique identification of the browser when the website is called up again.
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09
Plug-ins and other services
Use of Google Fonts
We use Google Fonts from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website.
Data processing serves the purpose of uniform presentation of fonts on our website. To load the fonts, a connection to Google servers is established when the page is called up. Cookies may be used here. Your IP address and information about the browser you are using are processed and transmitted to Google. This data is not linked to your Google account.
Your data may be transferred to the USA. An adequacy decision from the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), is available for the USA. Google is certified under the TADPF and has thus committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until revocation.
Further information on data processing and data protection can be found at https://www.google.de/intl/de/policies/ and at https://developers.google.com/fonts/faq.
We use the Algolia search function from Algolia SAS (55 Rue d’Amsterdam, 75008 Paris, France; “Algolia”) on our website. Data processing serves the purpose of making the information contained on our website easier to find and improving user-friendliness. Algolia uses technologies such as cookies. The following information, among others, may be collected: IP address, date and time of page view, information about the browser you are using, and the operating system you are using. The data is stored on Algolia's server for a period of 90 days.
Your data may be transferred to third countries such as the USA. An adequacy decision from the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF), is available for the USA. Algolia is not certified under the TADPF. Data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate safeguards for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until revocation.
Further information on data protection and the use of cookies by Algolia can be found at https://www.algolia.com/policies/privacy/.
Data Subject Rights and Storage Period
Duration of storage
After the complete fulfillment of the contract, the data will initially be stored for the duration of the warranty period, then, taking into account legal, in particular tax and commercial law, retention periods, and then deleted after the expiration of the period, unless you have consented to further processing and use.
Rights of the data subject
If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: Right to information, rectification, erasure, restriction of processing, data portability.
In addition, you have a right to object to processing based on Art. 6 Para. 1 f GDPR and to processing for the purpose of direct marketing, according to Art. 21 Para. 1 GDPR.
Right to lodge a complaint with the supervisory authority
According to Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.
You can, among others, lodge a complaint with the supervisory authority responsible for us, which you can reach at the following contact details:
State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia
Postfach 20 04 44
40102 Düsseldorf
Tel.: +49 211 384240
Fax: +49 211 38424999
Email: poststelle@ldi.nrw.de
Right to object
If the personal data processing listed here is based on our legitimate interest according to Art. 6 Para. 1 lit. f GDPR, you have the right to object at any time to this processing with effect for the future for reasons arising from your particular situation.
After exercising your right to object, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves the assertion, exercise or defense of legal claims.


